Question of the Week 7-06-09

I have been a regular customer for over a year. My circumstances are such that it is better for me to order your product by mail. I started out with you in NY, then had an order that came back around Christmas (instead of being forwarded), when you moved to Florida. I was without the product for two weeks or more.

I sent in an order a week ago, and began to worry, so I checked the website, and sure enough, you’ve moved again! Is my order coming back to me, or being forwarded?. I have not been in good health in the last couple of years, and every time I am without the HGH for a period of time, my symptoms worsen.

Could you check your records and see if the order has arrived? I am very upset about this! Thank you.

Holly, Oxford, NC 27565

We don't do much mail order business but every order is important to us. We spent 12 years in northern California and moved to our new permanent address in Florida. We spend 7 months a year there. We move our operations 5 months of the year to NY where we are now.

We do have mail forwarded to us. We have not yet received your order. We trust that you sent it and will ship your order out today. You've been ordering 3 bottles of our Advanced Formula HGH, so we assume that's what you want. Let us know if that's not correct.

You won't deal with a company that has better customer service than we provide. You were right to email (or call) as soon as you did. It will probably take another week for your check to arrive. If for some reason it is returned to you we would appreciate it if you would let us know so that you could send it directly to us in NY.

We are very sorry for the inconvenience. We appreciate your business!

Thanks for your help and quick reply. Hopefully you’ll get my money order soon. Am looking forward to receiving your product---it helps me so much.

Holly

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